Refund Policy

Policy Scope

This Refund Policy is applicable to all product purchase orders on lansinohus.com, specifying the unified standards, process and time limit for order returns and refunds. All return and refund services of our platform comply with authorized reseller standardized processes, ensuring fair and reasonable rights and interests protection for every customer.

Return Eligibility & Time Limit

lansinohus.com provides a 60-day free return service for all products. Within 60 days after you receive the goods, you can apply for a return service for any eligible products that are unused, intact, unopened, and keep the original packaging and accessories complete. The 60-day return period is a unified global service standard, fully protecting customers' shopping rights and interests.

Free Return Service

All return applications that meet the platform's return rules enjoy free return service. Customers do not need to bear any return shipping fees, handling fees or additional service fees. Our platform undertakes all return-related logistics costs, reducing the return cost of users to the greatest extent.

Refund Processing Cycle

After we receive and inspect the returned products to confirm that they meet the return standards, we will initiate the refund process immediately. The authorized resellerl refund processing cycle is 5 to 10 business days, and the refund amount will be fully returned to your original payment account. The specific arrival time of the refund shall be subject to the processing rules of your payment institution, and our platform will complete all internal refund procedures within the specified time limit.

Return & Refund Exceptions

To ensure public health and product safety, individual special baby care products that have been opened, used, damaged artificially, or lost original packaging and accessories do not support return and refund services. If the product has quality problems, damage or missing parts when you receive the goods, you can apply for return and refund after providing valid proof, and we will handle it for you free of charge.