Customer Service Policy

Service Purpose

lansinohus.com takes "user first, professional and efficient, thoughtful and intimate" as the core customer service purpose, and provides full-cycle one-stop after-sales and consultation services for all global customers. We cover the whole process of pre-purchase consultation, in-purchase guidance and after-purchase guarantee to ensure that every user has a pleasant and secure shopping experience on our platform.

Service Scope

Our customer service team provides comprehensive service support for all businesses on lansinohus.com, including product parameter consultation, product usage guidance, order placement guidance, order status inquiry, logistics progress tracking, return and refund process handling, preferential activity explanation, product after-sales problem solving, wholesale business consultation and media press docking.

Service Channels

Users can contact our authorized reseller customer service team through dedicated authorized reseller email channels. For daily shopping consultation and after-sales problems, please send emails to support@lansinohus.com; for wholesale cooperation business, please contact wholesale@lansinohus.com; for press and media cooperation, please contact press@lansinohus.com. We will classify and reply to different types of consultation to ensure targeted and professional service.

Service Standards

All customer service staff of lansinohus.com have received professional training, with standardized service processes and professional business literacy. We promise to reply to user consultation emails in the shortest time, accurately answer user questions, and actively solve all shopping and after-sales problems encountered by users. We adhere to the principle of fairness and impartiality to handle every user's demand and feedback.

User Feedback & Complaint Handling

We welcome all users to put forward valuable feedback, suggestions and complaints about platform products and services. After receiving your feedback, our team will verify and process it as soon as possible, and give a clear processing result and reply. We continuously optimize products and service processes according to user feedback to improve the overall shopping experience of the platform.